Fewer returned parcels, more orders paid
Many returns come from a customer who does not pick up, does not know the parcel is coming or forgot the order. Colitrack warns them by SMS at every step, automatically.
One SMS at every step
- 1
Parcel shipped
The customer gets a tracking link: they know the order is on its way and where it is.
- 2
Out for delivery
The SMS gives the driver's number: the customer recognises the call and picks up.
- 3
Arrived at the stop-desk
The customer gets the address of the office where the parcel is waiting, instead of letting it go back.
- 4
Failed attempt
A reminder SMS is sent to reschedule the delivery before the parcel is returned.
Example SMS sent
Dear customer, your parcel is on its way! Track it here: colitrack.io/t?tr=YAL-48213. Thank you!
Your order is out for delivery! Your driver Karim (0550 XX XX XX) will call you today.
Frequently asked questions
Why are cash-on-delivery parcels returned?
Most often because the customer does not answer the driver, was not told the parcel was coming or did not know where to collect it. An SMS at the right moment covers all three.
Do I have to send the SMS myself?
No. You link your delivery company once; every status change triggers the right SMS automatically.
Which delivery companies does it work with?
29 delivery companies in Algeria, including Yalidine, ZR Express, Noest and Maystro.
How much does it cost?
10 DA per SMS, no subscription. You get 50 tokens at sign-up to try it.