Terms & Conditions

1) The Service

ColiTrack provides tools for businesses to manage and process customer orders, including an “AI Order Retrieval” feature that can extract order details from customer-initiated conversations when a business connects its messaging channels (e.g., Facebook Page/Messenger, and optionally Instagram, depending on what the business connects).

2) Eligibility & Accounts

You must be able to form a legally binding contract to use the Service and you must provide accurate account information. You are responsible for safeguarding your login credentials and for all activities that occur under your account.

3) Connected Third-Party Accounts (Meta/Facebook)

If you choose to connect a Facebook Page (and optionally Instagram Business/Professional account) to the Service, you authorize us to access and process the data you permit via the Meta Platform (the “Platform Data”) solely to provide the features you enable (for example: receiving Page messaging events via webhook and extracting order details from customer-initiated messages).

You represent and warrant that you have the right to connect the Page/account and to use the Platform Data for your business purposes, including informing your customers as required by applicable law.

4) Acceptable Use

• Do not use the Service for unlawful, deceptive, or harmful purposes.
• Do not access, collect, or process data beyond what is needed to provide the Service to your own connected business accounts.
• Do not use Platform Data for advertising targeting, profiling, or selling data. We do not sell Platform Data.
• Do not interfere with the security or operation of the Service.

5) Customer Messages & Order Extraction

The AI Order Retrieval feature attempts to identify and extract order details from customer-initiated messages. Extraction accuracy can vary depending on message clarity and language. You are responsible for reviewing extracted orders before fulfillment.

You agree not to use extracted data in a way that violates customer privacy or applicable law. You should only process customer information necessary to fulfill orders and provide support.

6) Fees (if applicable)

Some features may require payment or credits. If fees apply, they will be displayed in the app. Unless otherwise stated, fees are non-refundable except where required by law.

7) Privacy

Our Privacy Policy explains how we collect, use, store, and delete data, including Platform Data. By using the Service, you agree to our Privacy Policy.

8) Intellectual Property

We own the Service and its content (excluding content you provide). You retain ownership of your content, including messages and order data, subject to the rights you grant us to operate the Service.

9) Disclaimers

The Service is provided “as is” and “as available.” We do not guarantee uninterrupted operation or that the Service will be error-free. We do not guarantee AI extraction accuracy.

10) Limitation of Liability

To the maximum extent permitted by law, ColiTrack will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the Service.

11) Termination

You may stop using the Service at any time. We may suspend or terminate access if we reasonably believe you violated these Terms, applicable law, or third-party platform policies. You can disconnect third-party accounts in your dashboard.

12) Changes

We may update these Terms from time to time. If changes are material, we will provide notice in the app or on our website. Continued use after changes means you accept the updated Terms.

13) Contact

If you have questions about these Terms, contact us at support@colitrack.io.