Privacy Policy

1) Information We Collect

• Account information: email, name (if provided), login metadata.
• Business configuration: store/shop name, settings, connected channel identifiers (e.g., Facebook Page ID).
• Order data: order details you create or that are extracted (e.g., product, quantity, phone, address) and order status updates.
• Customer conversation data (when connected): customer-initiated messages to your connected Page/account that are needed to provide AI Order Retrieval and conversation context.
• Technical data: device/browser info, IP address, logs, and usage analytics (limited to improving reliability and security).

2) Platform Data from Meta/Facebook

If you connect a Facebook Page (and optionally Instagram where supported), we may receive Platform Data such as Page identifiers, Page access tokens (stored securely), webhook events for messages, and message content required to provide the features you enable.

We use Platform Data only to provide the Service on your behalf (for example: receiving messages for your connected Page, extracting order details, and displaying the resulting orders in your dashboard). We do not sell Platform Data.

3) How We Use Information

• Provide and operate the Service, including AI Order Retrieval and order management.
• Connect and maintain integrations you enable (e.g., webhook subscriptions for your Page).
• Improve product performance, reliability, and user experience.
• Prevent fraud, abuse, and security incidents.
• Communicate with you about updates, support, and important notices.

4) Sharing of Information

We share information only as needed to provide the Service:

• Service providers: hosting, analytics, and infrastructure vendors under contract and confidentiality.
• Compliance: if required by law, regulation, or valid legal process.
• Business transfers: if we undergo a merger, acquisition, or asset sale (with appropriate safeguards).

We do not sell personal data or Platform Data.

5) Data Retention

We retain data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You can disconnect Meta/Facebook at any time from your dashboard. When disconnected, we stop receiving new messaging events for that integration.

6) Data Deletion Instructions (Meta/Facebook)

You may request deletion of data associated with your account and connected Platform Data in any of the following ways:

1. In the app, go to Settings → Integrations and click Disconnect for Facebook/Instagram.
2. Email us at privacy@colitrack.io from your registered email address with the subject “Data Deletion Request”.

We will verify the request and delete or anonymize data that we are required or able to delete, unless we must retain certain information for legal, security, or fraud-prevention reasons.

Data Deletion URL: https://colitrack.io/privacy-policy#data-deletion

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. For example, we store access tokens securely and restrict access to authorized personnel. However, no method of transmission or storage is 100% secure.

8) Your Choices

• You can update account information in the app.
• You can disconnect Facebook/Instagram integrations in the app at any time.
• You can request access or deletion via email.

9) Cookies & Analytics

We may use cookies or similar technologies for authentication, security, and basic analytics to improve the Service. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

10) Children’s Privacy

The Service is not directed to children and is intended for business users. We do not knowingly collect personal information from children.

11) Changes to this Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice in the app or on our website. Continued use after updates means you accept the updated Policy.

12) Contact

If you have questions about this Privacy Policy or data practices, contact us at privacy@colitrack.io.